Shipping and returns
Shipping your package
The CUSTOMER must in particular clearly indicate all the information relating to DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY.
In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is dispatched. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, reimbursement will be made in accordance with the last paragraph of article 5.5 of the General Conditions.
The SELLER makes available to the CUSTOMER a "Customer telephone service" at the following number: 0323093020 (number not surcharged).
Any written complaint from the CLIENT must be sent to the following address: 12 RUE JEAN MERMOZ - 02390 MONT D’ORIGNY.
The PRODUCTS offered can only be delivered on the TERRITORY.
It is impossible to place an order for any delivery address located outside this TERRITORY.
The PRODUCTS are sent to the delivery address (s) that the CUSTOMER has indicated during the ordering process.
The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are excluding weekends or holidays.
An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct.
Delivery times & costs
During the order process, the SELLER informs the CUSTOMER of the possible delivery times and formulas for the PRODUCTS purchased.
Shipping costs are calculated based on the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.
Details of delivery times and costs are detailed on the WEBSITE.
The package will be delivered to the CUSTOMER without signature.
In case of absence, a delivery notice will be left to the CUSTOMER, to allow him to pick up his package from his post office.
The CUSTOMER is informed of the delivery date fixed when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he may terminate the contract.
The SELLER will reimburse, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same method of payment as that used by the CUSTOMER to purchase products.
The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss observed during delivery.
The CUSTOMER has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days of the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the transporter and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.
Notification of the right of withdrawal
To exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw from this contract by means of an unambiguous declaration to: 12 RUE JEAN MERMOZ - 02390 MONT D’ORIGNY or firstname.lastname@example.org
He can also use the form below:
For the attention of [*] (* Contact details of the SELLER)
SELLER's telephone number *:
SELLER fax number *:
SELLER email address *:
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
Purchase order number:
- Ordered on [____________] / received on [________________]
- Method of payment used:
- Name of the CLIENT and, where applicable, the beneficiary of the order:
- CUSTOMER address:
- Delivery address :
- CUSTOMER signature (except in case of transmission by email)
In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER agrees to reimburse all of the sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from from the day the SELLER is informed of the CUSTOMER's desire to retract.
The SELLER will reimburse using the same means of payment as that which the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any event, this reimbursement will not incur costs to the customer.
The SELLER may defer the reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being that of the first of these facts.
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the goods to: 12 RUE JEAN MERMOZ - 02390 MONT D ' ORIGNY.
This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiration of the period of fourteen days.
Le CLIENT devra prendre en charge les frais directs de renvoi du bien.
Condition of the returned item
The PRODUCT must be returned according to the SELLER's instructions and include in particular all the accessories delivered.
The CLIENT is only responsible for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but its responsibility could be engaged if it proceeds to manipulations other than those which are necessary.
The PRODUCTS are packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must respect the same standards when they return PRODUCTS. As such the CUSTOMER is invited to return the PRODUCT that does not suit him in its original packaging and in good condition, suitable for re-marketing.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
- Supply of goods or services whose price depends on fluctuations on the financial market
- Supply of goods made to CUSTOMER specifications or clearly personalized
- Supply of goods liable to deteriorate or expire quickly
- Supply of audio or video recordings or sealed software which have been unsealed after delivery
- Newspaper, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services linked to leisure activities if the offer provides a specific date or period of execution
- Supply of goods which by their nature are inseparably mixed with other articles
- Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
- the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose real value depends on fluctuation on the market beyond the control of the SELLER
- Provision of dematerialized non-supplied digital content if the execution has started with the express prior agreement of the consumer, who also recognizes that he will thus lose his right of withdrawal
- contracts concluded during a public auction